Operations OS for restaurants, hotels & catering
Every shift done right — and proven.
ServWay puts your checklists on the floor's phones, turns every failure into a tracked fix, and shows you each branch, zone and person live — in Arabic and English.
- Pass / Fail with photo, GPS and time as evidence
- Web or the ServWay Field app (iOS & Android) — offline included
- Arabic ↔ English, right-to-left done properly
Built for the floor, not the back office
Web and native app
Staff run checklists in the browser or in ServWay Field on iOS and Android — offline included.
Evidence, not opinions
Photos on failing checks, GPS and time on every submission.
One structure, every number
Region → branch → department → zone → person. Everything rolls up the same way.
Made for Egypt & the Gulf
Country-priced plans, EGP and Gulf currencies, right-to-left throughout.
How it runs
Your operation in seven steps
Each step is a screen your team already understands — and the features that power it.
Set up your organization
Regions, branches, departments and zones — then roles that match real jobs: Owner, OP Manager, Supervisor. Staff teams define who reports to whom, so each manager sees their own people.
OrganizationAccess managementStaff teamsPick or build your checklists
Start from the Template Library — starter checklists by industry and department — or build your own with weighted items, critical checks and photo rules, in four languages.
Template LibraryChecklist builderTranslationsDeploy on a cadence
Per shift, daily, weekly or monthly, to the branches and zones that need it. Decide who may run it and who approves. Missed cycles are counted, not forgotten.
DeploymentsRecurrenceGeofenceRun it on the floor
Full-width Pass / Fail on any phone — in the browser or the ServWay Field app — photo evidence where the check demands it, critical fails flagged the moment they happen, and an offline queue that holds work until the connection is back.
My InspectionOffline queueGPS & timeFix what fails
A critical fail opens a corrective action with a root cause and a plan. Broken equipment becomes a ticket with an SLA, a provider and an escalation path. Hold points block work until the right person signs.
CAPAEquipment & ticketsHold pointsKeep procedures alive
SOPs assigned to the departments and zones that follow them, marked as reviewed on the floor. Notifications name the exact record. Chat keeps the conversation next to the work.
SOP libraryNotificationsChatProve it
Quality index, completion and missed cycles by branch, zone and person. An audit report by standard and date range. An AI assistant that explains the numbers.
DashboardsAudit reportAI assistant
Features
Every feature, by the job it does
One structure underneath, and each module built for the person who uses it — on the floor, in the office, or at the client.
On the floor
- My Inspection
- What's due, what's late and what was missed — per person, per shift.
- Offline queue
- Work is kept on the device and sent the moment the connection returns.
- Photo evidence
- Required on the checks you mark critical, stored with the record.
- Geofence & time
- Every submission carries GPS and a timestamp; out-of-zone needs approval.
Fixing
- CAPA
- Root cause, plan, owner and due date — opened straight from the failing check.
- Equipment & tickets
- Assets, providers, SLAs and escalation paths for everything that breaks.
- Hold points
- Work stays blocked until the named roles sign it off.
Knowing
- Dashboards
- Quality index, completion and missed cycles by branch, zone and person.
- Audit report
- By standard, clause and date range — ready for the inspector.
- AI assistant
- Ask why a branch dropped and get the answer from your own numbers.
Team
- Chat
- 1:1 messages with photo attachments, presence and read marks.
- Notifications
- Each one names the exact checklist, case or ticket it is about.
- Staff teams
- Who reports to whom, so every manager sees their own people.
Control
- Access management
- Roles with data scope: own, branch, department or everything.
- Public roles
- Owner, OP Manager and Supervisor ship ready; add your own on top.
- Billing & seats
- Plans priced by country, seats and AI credits in one place.
Content
- Template Library
- Starter checklists by industry and department, ready to adopt.
- SOP library
- Procedures assigned to zones and marked as reviewed on the floor.
- Four languages
- Arabic, English, French and Spanish — right-to-left done properly.
Chat
The conversation stays next to the work
Direct messages across your organisation with photo attachments, presence and read receipts — so a fix is reported where the failure was recorded, not in a group chat nobody can audit.
- 1:1 conversations with anyone in your organisation
- Photo attachments — JPEG, PNG or WebP up to 5 MB
- Online and last-seen presence, read marks, mute per conversation
- On the web and in the ServWay Field app
Who it's for
Three ways in, one system
Owners & operations directors
See every branch, zone and person on one dashboard. Decide with numbers that agree with each other.
- Business dashboard with four views
- Access that matches the org chart
- Billing, seats and AI credits in one place
Supervisors & floor staff
Open the web or the ServWay Field app, run the shift, fix what fails. Nothing to remember.
- My Inspection: what's due, what's missed
- Pass / Fail with photos
- Corrective actions and tickets from the same screen
Consultants & safety doctors
Run a portfolio of clients from one login: master templates, doctor visits, safety audits and adoption by client.
- Portfolio with health per client
- Master templates pushed to every client
- Doctor visits and safety audits scheduled
Standards & regulators
Map every check to a clause. Report by standard.
Load the frameworks your auditors work from — HACCP, ISO 22000, your municipality's food code — map checks to their clauses, and the audit report writes itself for any date range.
Frameworks are loaded by the ServWay team for your country and industry.
Arabic & English
One product, two directions
The same checklist and the same numbers, in the language each person works in — right-to-left laid out properly, not mirrored by accident. French and Spanish are included.
English · left to right
Kitchen closing
Downtown / Kitchen
Cold room at or below 4 °C
FailSurfaces sanitised and logged
PassWaste removed, bins lined
Passالعربية · من اليمين إلى اليسار
إغلاق المطبخ
وسط المدينة / المطبخ
غرفة التبريد عند 4° أو أقل
فاشلالأسطح مطهَّرة ومسجَّلة
ناجحالنفايات مُزالة والحاويات مبطَّنة
ناجحServWay Field · iOS & Android
Already on the floor's phones — the native app
ServWay Field is the mobile app for supervisors and staff: assignments, evidence, tickets and chat in the pocket — and it keeps working when the Wi-Fi does not.
- Works offline — an outbox holds submissions and syncs when the connection is back
- Native camera evidence, compressed and attached on the spot
- Geofenced check-ins, so a submission proves where it was made
- CAPA, tickets, hold points and SOP reviews
- Chat and notifications that open the exact record
- Arabic, English, French and Spanish — right-to-left included
We enrol your team's devices during onboarding — ask in your demo.
Book a demo
See ServWay on your operation
A 30-minute walkthrough on your branches, your checklists, your language.
Restaurants · Hotels · Catering · Consultancies