Operations OS for restaurants, hotels & catering
ServWay puts your checklists on the floor's phones, turns every failure into a tracked fix, and shows you each branch, zone and person live — in Arabic and English.
22:58
Kitchen closing
Downtown / Kitchen
Due 23:00 · Daily
Cold room at or below 4 °C
Surfaces sanitised and logged
Waste removed, bins lined
Photo required
Hand-wash stations stocked
CAPA-0012 · Walk-in chiller at 9 °C
· Investigating
Quality index
91
Completion
94%
Missed cycles
2
Web and native app
Staff run checklists in the browser or in ServWay Field on iOS and Android — offline included.
Evidence, not opinions
Photos on failing checks, GPS and time on every submission.
One structure, every number
Region → branch → department → zone → person. Everything rolls up the same way.
Made for Egypt & the Gulf
Country-priced plans, EGP and Gulf currencies, right-to-left throughout.
How it runs
Each step is a screen your team already understands — and the features that power it.
01
Regions, branches, departments and zones — then roles that match real jobs: Owner, OP Manager, Supervisor. Staff teams define who reports to whom, so each manager sees their own people.
02
Start from the Template Library — starter checklists by industry and department — or build your own with weighted items, critical checks and photo rules, in four languages.
Kitchen opening · 14 checks · 3 critical
Cold-chain temperature log · 8 checks
Room readiness · 22 checks
03
Per shift, daily, weekly or monthly, to the branches and zones that need it. Decide who may run it and who approves. Missed cycles are counted, not forgotten.
Kitchen closing
Downtown / Kitchen
04
Full-width Pass / Fail on any phone — in the browser or the ServWay Field app — photo evidence where the check demands it, critical fails flagged the moment they happen, and an offline queue that holds work until the connection is back.
22:58
Kitchen closing
Downtown / Kitchen
Due 23:00 · Daily
Cold room at or below 4 °C
Waste removed, bins lined
Photo required
Surfaces sanitised and logged
Hand-wash stations stocked
05
A critical fail opens a corrective action with a root cause and a plan. Broken equipment becomes a ticket with an SLA, a provider and an escalation path. Hold points block work until the right person signs.
Walk-in chiller · Critical · SLA 4 h · CoolTech
CAPA-0012 · Walk-in chiller at 9 °C
Hold point: line restart needs Chef + Safety
06
SOPs assigned to the departments and zones that follow them, marked as reviewed on the floor. Notifications name the exact record. Chat keeps the conversation next to the work.
Allergen handling v3 · Kitchen · reviewed 12 / 14
Checklist · Kitchen closing · Downtown / Kitchen
07
Quality index, completion and missed cycles by branch, zone and person. An audit report by standard and date range. An AI assistant that explains the numbers.
Quality index
Downtown
91
Airport
84
Mall
77
HACCP 7.2 · 12 checks · 2 fails
Features
One structure underneath, and each module built for the person who uses it — on the floor, in the office, or at the client.
Chat
Direct messages across your organisation with photo attachments, presence and read receipts — so a fix is reported where the failure was recorded, not in a group chat nobody can audit.
Ahmed · Supervisor
Online
IMG_0412.jpg · 2.1 MB
On the floor
My Inspection
What's due, what's late and what was missed — per person, per shift.
Offline queue
Work is kept on the device and sent the moment the connection returns.
Photo evidence
Required on the checks you mark critical, stored with the record.
Geofence & time
Every submission carries GPS and a timestamp; out-of-zone needs approval.
Fixing
CAPA
Root cause, plan, owner and due date — opened straight from the failing check.
Equipment & tickets
Assets, providers, SLAs and escalation paths for everything that breaks.
Hold points
Work stays blocked until the named roles sign it off.
Knowing
Dashboards
Quality index, completion and missed cycles by branch, zone and person.
Audit report
By standard, clause and date range — ready for the inspector.
AI assistant
Ask why a branch dropped and get the answer from your own numbers.
Team
Chat
1:1 messages with photo attachments, presence and read marks.
Notifications
Each one names the exact checklist, case or ticket it is about.
Staff teams
Who reports to whom, so every manager sees their own people.
Control
Access management
Roles with data scope: own, branch, department or everything.
Public roles
Owner, OP Manager and Supervisor ship ready; add your own on top.
Billing & seats
Plans priced by country, seats and AI credits in one place.
Content
Template Library
Starter checklists by industry and department, ready to adopt.
SOP library
Procedures assigned to zones and marked as reviewed on the floor.
Four languages
Arabic, English, French and Spanish — right-to-left done properly.
ServWay Field · iOS & Android
ServWay Field is the mobile app for supervisors and staff: assignments, evidence, tickets and chat in the pocket — and it keeps working when the Wi-Fi does not.
We enrol your team's devices during onboarding — ask in your demo.
23:04
My assignments
Downtown / Kitchen · Tonight
Kitchen closing
Due 23:00
Cold-chain temperature log
Overdue · 20 min
Allergen handling v3 · review
Done 21:40
Walk-in chiller · CoolTech ticket
SLA 4 h · in progress
Assignments
Tickets
Chat
Profile
Inside geofence · Downtown
iOS & Android
Same account as the web
Offline-first
Works without signal, syncs later
Who it's for
See every branch, zone and person on one dashboard. Decide with numbers that agree with each other.
Open the web or the ServWay Field app, run the shift, fix what fails. Nothing to remember.
Run a portfolio of clients from one login: master templates, doctor visits, safety audits and adoption by client.
Standards & regulators
Load the frameworks your auditors work from — HACCP, ISO 22000, your municipality's food code — map checks to their clauses, and the audit report writes itself for any date range.
Frameworks are loaded by the ServWay team for your country and industry.
Audit report
1–30 Sep 2026 · All branches
HACCP 7.2 · Monitoring of CCPs
12 checks · 2 fails
ISO 22000 8.5 · Hazard control
9 checks · 0 fails
Food code 4.1 · Cold holding
15 checks · 1 fails
Arabic & English
The same checklist and the same numbers, in the language each person works in — right-to-left laid out properly, not mirrored by accident. French and Spanish are included.
22:58
Kitchen closing
Downtown / Kitchen
Due 23:00 · Daily
Cold room at or below 4 °C
Surfaces sanitised and logged
Waste removed, bins lined
Photo required
Hand-wash stations stocked
English · left to right
22:58
إغلاق المطبخ
وسط المدينة / المطبخ
الموعد 23:00 · يوميًا
غرفة التبريد عند 4° أو أقل
الأسطح مطهَّرة ومسجَّلة
النفايات مُزالة والحاويات مبطَّنة
صورة مطلوبة
محطات غسل اليدين مجهزة
العربية · من اليمين إلى اليسار
Book a demo
A 30-minute walkthrough on your branches, your checklists, your language.
Restaurants · Hotels · Catering · Consultancies
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