ServWay privacy policy
This policy covers the ServWay website, organizational portals and mobile app. Effective 11 October 2026.
Operator and intended users
ServWay is operated by M&B GROUP. The service is intended for organizational staff aged 18 and over. Contact info@servway.net for privacy questions.
Information used by ServWay
ServWay processes account and organization details, including names, email addresses, roles and assignments. Workplace records can include inspection responses, corrective actions, tasks, equipment tickets, procedure acknowledgments and audit history. Depending on the features used, records can include photos, files, voice recordings, messages, timestamps and location evidence.
Why this information is used
Information is used to authenticate users, enforce organizational access, assign and record work, attach evidence, support communication and notifications, and present operational reports. Authorized people in your organization or assigned consultants can access records according to their permissions.
Camera, microphone, location and notifications
The mobile app uses camera and microphone access for evidence and voice messages, and foreground location for supported inspection and location-verification workflows. Availability and evidence requirements depend on organizational configuration. Device and notification identifiers support app registration and notifications. You can manage device permissions in system settings; disabling a permission may prevent completion of a workflow that requires it.
Offline work
Supported mobile workflows store pending work and evidence on the device until they can synchronize with the server. A saved local record may not yet have reached your organization. Review synchronization status before removing the app or clearing its local data.
Service providers and optional AI features
ServWay uses service providers to support hosting, file storage and notifications. When you use an enabled AI feature, the inputs or evidence selected for that feature may be sent to an external AI provider for processing. Access to workplace information also depends on the permissions granted by your organization, including any assigned consultants. Contact info@servway.net for information about the providers involved in your organization’s use of ServWay.
Retention and deletion
Retention depends on the purpose of the record, the organization’s ongoing operational needs, and applicable audit or legal obligations. M&B GROUP handles requests to delete account information, workplace records and associated media by verifying the requester and coordinating with the relevant organization. Data no longer needed is deleted; where records must be retained for audit or legal obligations, we explain the reason for retention. Removing account access does not automatically erase historical records. A request also covers associated backup copies; we explain any backup retention limitations as part of handling the request. This policy does not promise a fixed deletion deadline.
Privacy questions and requests
To request access, correction, account deletion or deletion of personal information, email info@servway.net with the subject “ServWay privacy request”. Include your account email, organization name or Account ID, and the scope of your request. Do not include passwords or sensitive workplace evidence in the initial email. M&B GROUP verifies the requester, coordinates with the organization where necessary, and explains any information that must be retained. Requests may concern some personal information without closing the entire account.